Frequently Asked Questions
Everything you need to know about shopping, shipping, returns, and selling on WhirliGig.
Shopping & Orders
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You'll need to create a free account or sign in to complete your purchase.
Can I modify or cancel my order?
Please contact us at [email protected] as soon as possible. We'll do our best to accommodate changes, but orders that have already been processed by the vendor may not be modifiable.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe.
Is my payment information secure?
Yes. All payments are processed through Stripe, a PCI-DSS compliant payment processor. We never store your full card details.
Shipping & Delivery
How long does shipping take?
Each vendor ships their own products. Most orders ship within 3 business days. Estimated delivery times vary by vendor and your location, typically 5–10 business days.
Do you offer free shipping?
Orders over $50 qualify for free standard shipping. Orders under $50 have a flat $5.99 shipping fee.
Do you ship internationally?
Currently we ship within the United States only. International shipping may be available for select vendors — please contact us for details.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also view your order status in My Account → Orders.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. Items must be unused, in original condition, and in original packaging. Custom or personalized items are non-returnable unless defective.
How do I initiate a return?
Contact us at [email protected] with your order number and reason for return. We'll provide return instructions within 2 business days.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days. The credit will appear on your original payment method.
Vendors & Makers
How do I become a vendor?
Visit our Become a Vendor page and complete the application form. Our team reviews applications within 5–7 business days and will reach out when space is available.
What types of products can I sell?
We welcome handmade, artisan-quality goods. Products must be original designs — no mass-produced items or drop-shipping. See our vendor guidelines for full details.
What are the commission rates?
Brick-and-mortar vendors pay 8–10% commission; digital-only vendors pay 12–15%. Payouts are processed weekly via Stripe.
Visit Our Store
Where is WhirliGig located?
We're located at 206 S. Market Street, Elizabethtown, PA 17022, inside the historic Hub on Market building.
What are your store hours?
Wednesday 10AM–4PM · Thursday 11AM–7PM · Friday 10AM–4PM · Saturday 10AM–4PM · Sunday 11AM–3PM. We are closed Monday and Tuesday.
Is parking available?
Yes, there is free parking available near the Hub on Market building in downtown Elizabethtown.
Still have questions?
We're happy to help. Reach out and we'll get back to you within one business day.
Email Us